with its CoolCat Casino, the virtual casino group has been at the start since 2002. however, the provider also had a comparatively long time to scare away one or the other customer. at least we can anticipate our test report that we would rather not recommend the casino. we clarify why in the course of this review. first, however, some positive aspects that the coolcat online casino initially appear quite attractive:
- Software von Real Time Gaming
- Many jackpot slots
- Clearly designed website
Security in Coolcat Casino: lots of shade, little light
In the past, the Virtual Casino Group has not necessarily stiffened with fame and acts only to a limited extent. At least we are aware of a comparatively large number of negative opinions about the company and its casinos. These are one or the other homemade Coolcat Casino experience as well as opinions from sometimes very experienced players. In connection with the Coolcat Casino, there is even more talk of fraud. So there are still many customers who are waiting for their payouts. The operator also asked themselves some questions with a view to the gambling license.
The company is based in Costa Rica and has a government license. The Coolcat Casino is therefore not in possession of a valid EU license. In principle, there are also serious providers with a Costa Rica approval. However, one takes into account that there are many online casinos with significantly safer EU licenses, you should rather refrain from platforms with a Costa Rica license. So that wasn't enough, the casino could not really convince us in some other safety -relevant points such as player protection and addiction prevention. In the following the most important criteria that flow into the Coolcat Casino rating with a view to security:
Unfortunately, the Coolcat Casino has only a license from Costa Rica and therefore not about a valid EU license.
- Data security:
In principle, data transmission is relatively secure thanks to SSL encryption. However, what happens to the data of the customers remains open. At least, casinos with EU licenses, including data protection, are subject to strict regulations.
- Protection of players and game addiction prevention:
Unfortunately, the Coolcat Casino was also unable to convince in these important points.
Game offer: All games from Real Time Gaming in the game library
In its selection of the game, the Coolcat Casino only relies on the game provider Real Time Gaming. Nevertheless, the game offer with over 200 games is quite good. The change is not neglected and almost every game can also be played free of charge thanks to a trial version without real money.
In addition to the generally popular slot machines, customers of the casino can also play various table games. These include video poker, blackjack and roulette. Furthermore, Real Time Gaming has a large number of machines with a real jackpot and one or the other rather less common game. These include games such as Keno and various scratch and reveals. The game rubers in the overview:
|Game category||number||Popular games|
|Slot machine||over 100||Storm Lords, 777, Achilles, Sweet 16, Bubble Bubble 2, Aladdin’s Wishes, Empress Wu|
|Slots with jackpot||over 70||Food Fight, 7’s and Stripes, Rudolph’s Revenge, Dream Run, Halloween Treasures, Eagle Shadow Fist|
|Table games||< 15||Suit’Em Up Blackjack, Blackjack, Tri Card Poker, Baccarat, Blackjack + Perfect Pairs, Face Up 21, Let’Em Ride, Match Play 21, Pontoon, Vegas Three Card Rummy|
|Roulette||2||european Roulette, American Roulette|
|Poker||< 15||Aces and Eights, All American Poker, Bonus Deuces Wild, Bonus Poker, Jacks or Better, Joker Poker|
|Bingo, Keno and Scratch-Games||< 8||Fish Catch, Banana Jones, Keno, Craps|
Unfortunately not a live casino
The cooperation with only one software provider also has a decisive disadvantage. So the Coolcat Casino, at least at the end of 2019, cannot offer its customers a live casino. Whether the casino will add a live area in the future could not be found out during our Coolcat Casino test.
Casino software: Real Time Gaming as the only provider
As already noted in the previous paragraph, the Coolcat Casino works exclusively with the software manufacturer Real Time Gaming. Other games of large and well -known providers such as Play’n Go, Pragmatic Play and Netent cannot be found. Of course, this also lacks some very well -known games and slots. In this regard, players have to make some cuts.
However, the operation of the games is comparatively easy. Customers have the choice here. So you can install the games directly onto your desktop (PC) by downloading a software or you can also call them up directly in the browser. In this regard, the casinos can be compared to Real Time Gaming as a provider with platforms by other well -known providers such as Microgaming or Playtech.
Coolcat Casino Bonus: Interesting offers and loyalty program
The overall impression of Coolcat was not necessarily positive. With its comprehensive welcome bonus, its initial payment bonus and other actions, the online casino can also collect some points for once. Even if, with a view to the general feedback, the question naturally asks whether the very attractive offers should actually be used.
If you decide for this, you need a special Coolcat Casino Bonus code for the various offers in most cases. In addition to basic deposit bonuses, there are also very special codes that apply to certain games of the casino. In these cases, in addition to a deposit bonus, there are usually several Coolcat Casino free spins. Incidentally, the loyalty program, which offers regular customers, offers various advantages.
Includes and withdrawals: only a few options can be selected
However, given the limited payment options, the joy of the admittedly attractive bonus offers does not last very long. In this way, deposits in the Coolcat Casino can only be made by credit card, Neteller and Bitcoin. However, according to the casino with Neteller, customers, including USA, even falls away for customers, including USA. You shouldn't even think of PayPal, Paysafecard, Giropay and other established and therefore good service providers.
It doesn't look much better with the payout options. The casino only does this by bank transfer or Neteller. However, the same should apply to payments via Neteller for customers from USA as for deposits through the service provider. The only option was that the American players would only have the bank transfer. To make matters worse, the rather complicated verification is added, which is due according to the terms and conditions together with the first payment.
|Min/Max Limits||Processing time||fees|
|Credit cards (Visa, Mastercard)||Deposit: +||N/A||N/A||Toll-free|
|Bank Transfer||Deposit: +||€20 / 5.000||INSTANTLY||Toll-free|
Customer service: Contact via Live Chat
Coolcat Casinos' customer support takes place after login via live chat. We could not find any other options on the provider's pages. After all, the chat offers some good functions. In this way, attachments can be added and, if desired, the support also s the customer by email. Basically, depending on the occasion, it can happen that the customer must be satisfied with a standard answer when answering the support.
Real Time Gaming Casinos and thus the Coolcat Casino not only work on the desktop (PC), but also on mobile devices. However, not by downloading an app, but using a compatible mobile browser. After logging in, the mobile version not only offers customers access to most games, but also the opportunity to manage their own account. The only one of the older flash games no longer supports the web app.
Payout rates: no general information
Neither the Coolcat Casino nor Real Time Gaming as a game provider provide information about the generally average payment rate. If you want to play online in Coolcat Casino, you have to rely on the fact that the games offer reasonably fair play conditions. In view of the generally rather negative feedback, there are some doubts, especially when playing for real money. The poor regulation about the licensing of Costa Rica does the rest and is also noticeable in our Coolcat Casino reviews.
Tips and Tricks
Against the background of the rather negative experiences with the Coolcat Casino, it is difficult to give tips and tricks. The best strategy should still be to look around for better providers and alternatives on our pages on online casinopolis.de.
Experiences of the casinousaguide.com: No recommendation on our part
Unfortunately, we cannot recommend visiting the CoolCat Casino. There are some bright spots, for example in the bonus offers and the very attractive games. Unfortunately, the many negative points throw far too large shadows to give a recommendation in favor of the casino.